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#1 2020-08-21 07:17:54

TimothyFew
Member
Registered: 2020-08-21
Posts: 28

Salesforce Anywhere was announced at TDX20

Before we start talking, lets watch this amazing demo video.
Salesforce Anywhere was announced at TDX20, it’s a huge addition to the Core platform, and surely is a much-needed feature, especially in times, when remote working is a new normal for most of us.
To me it feels like a combination of several powerful collaboration apps into one.

Like    Slack / Microsoft Teams styled collaboration with rooms/channels

emojis, but it’s very much contextual, with your Salesforce data, and much more.
Contextual Chat, not just plain text chat, but Video/Voice calls, .

And screen sharing but in the context of your Salesforce data

Quip/Google Docs styled collaboration on a single record with the ability to comment and discuss specific parts of a record.
IT Support anywhere, with the ability to remotely troubleshoot issues.

The best part is to let the user and Salesforce business data stay inside Salesforce

and avoid complex integrations with external chat/business collaboration apps.
In this post, we will explore various key highlights, which we know so far, and until we get a hands-on experience of the real app.
Picture below gives a quick overview of what to expect on a high level, there are so many interesting and minute details to observe.
Salesforce Anywhere HIghlightsImage Credits: Salesforce.com    Salesforce Anywhere Highlights    #1 Voice/Video/Chat    For remote team collaboration, including external clients/stakeholders.
This comes bundled with voice/video calls, text chat in the context of a given record.

This integrated Native real-time chat and video is powered by Amazon Chime
Optional Zoom offering as an out-of-the-box integration

This is quite cool, .

As it probably opens the option to use your existing Zoom licenses in Salesforce
#2 Mobile App    A brand new mobile app

which looks quite fluid and refreshing from the various screenshots and videos we saw so far.
It seems to be offering chat, video calls, slack-style channels, and emoji support, along with alerts on record subscriptions.
Image Credits: Salesforce.com    #3 In Context – Specific Collaboration    How awesome it will be to see who is working on which part of record, with an ability to comment and chat on a specific field of a record is a huge benefit, just like Quip and Google Docs.
Discussion on an Opportunity Amount fieldImage Credits: Salesforce.com    Salesforce Anywhere Quip / Google docs styled visibility on who is working on a recordImage Credits: Salesforce.com    Salesforce Anywhere – Know who is working on which part of the document, by cursor tracking.Image Credits: Salesforce.com    #4 Anywhere Support    With Salesforce’s new partnership and investments in Tanium, brings big value add to employee service management.
Checkout following pictures for a good insight:    Salesforce Anywhere powered Service Cloud with real time collaboration and chatImage Credits: Salesforce.com    Perform required fixes from Service cloud, on a single computer or multiple ones, with ability to schedule fixes, or do it immediately.

Salesforce Anywhere – Fix deploymentsImage Credits: Salesforce.com     Using Tanium

customers on both ends will be able to:    Reliably manage IT assets.Proactively remediate incidents.Gives IT teams visibility and control of employee devices and services on their network.A service dashboard for IT managers to view all their assets, configurations, and employee incidents in one central location.The ability for IT to build workflows using the Salesforce platform to further automate common tasks.Use Einstien/AI to automate further with intelligence.
Sign up for Beta Now.

Anywhere App will be GA in Q4’2020

It’s available in beta starting July.
Sign up here for the beta: https://www.salesforce.com/products/platform/features/salesforce-anywhere/    Set up Salesforce Anywhere in Sandbox    All good details are available in the following Quip doc: https://quip.com/gG6vANba9bta/Set-up-Salesforce-Anywhere-in-Sandbox    Questions/Issues – discuss here: https://trailblazers.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F93A000000LovY    References    Salesforce Anywhere product listing.Salesforce & Tanium partnership announcement Salesforce Anywhere demo videoSalesforce Anywhere Press release Salesforce Anywhere Beta SignupsTrailheaDX demos of Salesforce Anywhere and other productsSet up Salesforce Anywhere in SandboxCommunity Group for Salesforce AnywhereAmazon Chime SDK to power video for new Salesforce Anywhere application.

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